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Complaints Process

We are here to ensure you receive quality care while undergoing diagnostic imaging or therapy procedures. If you are concerned about the care provided by a MRT or DMS (sonographers) , one way to address this concern is by submitting a complaint.  If you feel that a MRT or DMS (sonographers) has engaged in poor practice, inappropriate or unprofessional behaviour, has not met their practice standards or code of ethics, or is a risk to the public, then you may have grounds to file a complaint with the NSCMIRTP. MRTs include MRI, nuclear medicine, and radiological technologists as well as radiation therapists. Sonographers includes vascular/echo/cardiac sonographers as well as generalist sonographers.

In some instances, it may be more appropriate for a MRT's or DMS's employer to deal with an issue through their own disciplinary procedures. If you have any doubts about what direction to take, then you may wish to speak with the NSCMIRTP Registrar Karen Fadder for more information:  ed-registrar@nscmirtp.ca or 902-601-1819

HOW TO MAKE A COMPLAINT

A complaint made to the NSCMIRTP should be in writing, on visual or audio tape, or on any other recorded format. It should identify specific action(s), conduct or behavior as well as time and place they occurred. If the name of the MRT or DMS in question is known this should also be included. Once completed it should be signed by the person laying the complaint. Please send your complaint to the registrar of the NSCMIRTP.

Note that a copy of the complaint will be given to the MRT or DMS who is being complained about. While NSCMIRTP maintains confidentiality with regards to complaints, information gathered during the investigation will be provided to the MRT or DMS or their representative for the purpose of responding to the complaint.

For concerns about a MRT's or DMS's services, information about the complaints process, or for help in making a complaint, please contact the registrar of the NSCMIRTP:  ed-registrar@nscmirtp.ca or 902-601-1819 .

The NSCMIRTP will investigate complaints. Responding to complaints is one of the ways that the NSCMIRTP fulfills its mandate of protecting the public.